Archive for the customer service Category

Let’s rebuild our businesses through the sincere efforts of the committed professionalism of top performers…

With Kirk and many like him still very much in my face and on my mind, I was thrilled to run into the Anti-Kirk the other day. The timing couldn’t have been any better because focusing our attention on professionals that are part of the proverbial solution, […]

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Hiding Behind Voicemail. An Alarming Trend in Business?

It could be that I’ve been ridiculously slow to make this connection, but I’ve now pulled together enough evidence from a broad enough range of sources where it has finally dawned on even me: the tools designed to facilitate interaction, improve service, and further connect companies and […]

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